Returns & Exchanges
At Josey Western Store, we want you to be completely satisfied with your performance gear and western apparel. If your purchase doesn't meet your expectations, we offer a 30-day window for returns and exchanges on items in original, unused condition.
Initiate Your Request
Log into your customer portal or contact our support team with your order number to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack your items in their original packaging, ensuring all tags are attached and the product shows no signs of wear from the arena or field.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.
Receive Your Refund
Once our warehouse inspects the returned gear, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing